37+ Years of Breeding Excellence - Your Investment Protected
Industry-Leading Health Standards Since 1987
At Avila Farm USA, we stand behind every bird we sell. Our comprehensive health guarantee reflects our commitment to breeding excellence, proper care, and customer satisfaction. We don't just sell gamefowl - we build lasting relationships with serious breeders who demand the best.
You get our personal phone number. Real support from real breeders who care about your success - not a call center.
This guarantee is valid for:
Our maximum liability is limited to:
In the unlikely event of a dispute:
"One of my birds arrived slightly stressed from shipping. Called them immediately, they overnighted a replacement AND let me keep the first bird after it recovered."
- Marcus T., Florida
"Had a breeding issue with one rooster. They asked for vet documentation, reviewed it in 12 hours, and shipped a replacement the next day. No hassle, no arguments. Just professionalism."
- Robert K., California
"Been buying from Avila for 15 years. Never needed the guarantee until last year - genetic issue appeared at 6 months. Even though past their 30-day policy, they still made it right. That's integrity."
- James L., Texas
Every bird comes with comprehensive documentation to support your guarantee and breeding program:
Your relationship with Avila Farm doesn't end when the guarantee period expires. We provide lifetime support:
Free breeding advice, health consultations, and problem-solving for the life of your birds. We want your program to succeed.
Access to our breeding guides, care tutorials, and exclusive breeder tips accumulated over 37+ years.
Help selecting future purchases, line breeding strategies, and genetic diversity planning for your flock.
Guidance on preparing birds for exhibitions and shows, grooming tips, and presentation strategies.
Join 5,000+ satisfied customers protected by our industry-leading guarantee
Get Started Today72-Hour Coverage
30-Day Protection
Lifetime Assurance
Complete Records
Coverage: From time of shipment until 72 hours after delivery
Coverage: 30 days from date of delivery
Coverage: Lifetime of the bird
To maintain fairness and clarity, the following situations are not covered by our guarantee:
| Situation | Why Not Covered |
|---|---|
| Injury from fighting or accidents | Results from handling/management after delivery |
| Disease from mixing with existing flock without quarantine | Failure to follow quarantine protocols |
| Health issues from improper feeding | Deviation from provided care guidelines |
| Problems from inadequate housing | Not following housing recommendations |
| Issues discovered after 30 days (except genetic) | Outside guarantee period |
| Natural aging or wear | Normal life cycle events |
| Acts of God (natural disasters, etc.) | Beyond anyone's control |
Call or text our direct line as soon as you notice any issue. For DOA claims, contact within 2 hours of delivery. For health issues, contact within 24 hours of noticing symptoms.
Take clear photos or videos showing the bird and the specific issue. For health claims, obtain a veterinary examination and diagnosis. Keep all documentation organized.
Send us the documentation via email or text. Include your order number, bird identification, date of delivery, and detailed description of the issue.
We review all claims within 24 hours. Valid claims are resolved immediately with either a replacement bird or full refund - your choice. Most claims resolved within 48 hours.
Every bird leaving our farm has undergone:
| Age | Vaccine | Protection |
|---|---|---|
| Day 1-7 | Marek's Disease | Lifelong immunity |
| Week 2-3 | Newcastle Disease | 6-12 months |
| Week 4-6 | Fowl Pox | Lifelong immunity |
| Week 8-10 | Infectious Bronchitis | 6-12 months |
| Before Sale | Booster shots as needed | Updated protection |
All vaccination records provided with each bird
To maintain guarantee coverage, customers must follow these essential care protocols:
This is extremely rare (less than 1% with our carriers), but if it happens, we replace the bird immediately at no cost. You must report it within 2 hours of delivery with photographic evidence. We've never had a customer pay for a DOA bird in 37 years.
Yes, absolutely. For valid claims within the guarantee period, you can choose either a replacement bird or a full refund. It's entirely your decision.
The 30-day health guarantee covers pre-existing conditions and genetic issues. If a health issue appears after 30 days, it's likely environmental or acquired. However, we still provide free consultation and advice for the lifetime of the bird.
No, you can use any licensed veterinarian. We just need the official diagnosis and documentation for health-related claims.
The health guarantee becomes void if you don't quarantine new birds. Mixing new birds with existing flock immediately exposes them to new pathogens, making it impossible to determine the source of any illness.
No, the guarantee is non-transferable and only valid for the original purchaser. This ensures we can track care and maintain our quality standards.
We guarantee breeding-age birds will be capable of reproduction. If a bird proves infertile or has breeding issues due to genetic causes, it's covered under our 30-day guarantee.
We review all claims within 24 hours and resolve valid claims within 48 hours. Our goal is to make the process as fast and painless as possible.
Most breeders offer 24-48 hour guarantees. We offer 30 days plus lifetime genetic guarantee because we're confident in our birds.
Simple, straightforward terms. No hidden clauses. No complicated procedures. Just honest protection for your investment.
We've honored every valid claim for over three decades. Our reputation is built on standing behind our birds.